In IRS audits, there is a recurring but rarely discussed issue: the rude, aggressive, or openly hostile attitude shown by some taxpayers or their representatives. This behavior not only complicates the process but also affects the accuracy and final outcome of the audit, creating negative consequences for both the taxpayer and the IRS.

Internal IRS research and publications such as The Tax Adviser and the Journal of Accounting estimate that between 15% and 25% of field audits—and an even higher proportion of correspondence audits—are impacted by discourteous behavior. These attitudes include insults, constant interruptions, threats, and, most commonly, the submission of disorganized records: invoices out of order, incomplete or mixed receipts, and inconsistent explanations.

Impact on the audit

1. Reduced objectivity from the auditor

IRS agents, like anyone else, can be affected by hostile treatment. When faced with insults or aggressive behavior, many reduce the amount of time spent reviewing evidence and try to close the case quickly—often harming the taxpayer by overlooking information that could have worked in their favor.

2. Disorganized documents as a tactic

Some taxpayers attempt strategies such as a “paper blizzard,” dumping boxes of unsorted documents to overwhelm the auditor and exhaust the time allotted. Not only does this delay the process, but it also undermines the taxpayer’s credibility.

3. Impact on auditor morale

Constant exposure to hostile taxpayers increases turnover, prompting agents to move to positions with less public interaction. This reduces the availability of experienced auditors.

4. Stricter adjustments

Hostility often backfires. Frustrated auditors tend to apply stricter criteria and are more likely to deny deductions that, in a cooperative environment, might have been allowed with reasonable explanation.

Prevention and best practices

The IRS has implemented measures such as recording meetings and training staff in conflict management. Still, the most effective solution is courtesy and organized documentation. A process grounded in mutual respect leads to faster resolutions, avoids unnecessary adjustments, and strengthens the integrity of the tax system.