Some people, after filing their tax return, discover that their report cannot be accepted by the IRS because they did not include the PIN number assigned to them by the IRS. They called customer service many times to try to get it, but after many unsuccessful tries, they decided to use IRS.gov. After following a few steps to create their account, they immediately got the PIN. It was a matter of five minutes.

Websites, including IRS.gov, generally serve one or more purposes, such as providing information, solving a problem, answering a question, and/or providing the ability to conduct an electronic transaction.

A well-designed website should be easy to use, reliable, and should contain information easy to understand with options to choose the language. The IRS has been encouraging taxpayers, their representatives, and professionals to use IRS.gov, the official IRS website, first to find answers to questions and self-help solutions instead of calling IRS Customer Service Representatives.

IRS.gov is huge and contains millions of pages of information. Today, technology is common in our lives, both personally and professionally. Taxpayers expect to be able to help themselves and solve problems through technology, the Internet has become the starting point for many.

The positive aspects of IRS.gov, such as 24-hour access and a high amount of content, are diminished if taxpayers can`t find the information they need quickly, effortlessly, and in easy-to-understand terms.

Boosted into action by the pandemic, the IRS has been adding tools and information to IRS.gov at what, to the user, is a breakneck pace. While what the IRS is doing in moving in a technology-centric direction to improve the customer experience and service delivery is laudable, the difficulties that the taxpayers experience using IRS.gov when they share their tips and insights to improve the experience do not receive the same attention.

Remember that on the official website of the IRS (irs.gov) you can make payments for your taxes using a credit card or with your bank account with which there is no additional cost for the use of payment, make payment plans, as well as you can get your income information from your W2 or Form 109-NEC. You can also get your tax transcripts for the last 4 years. The irs.gov is really a tool where you can get information quickly and safely.